A Claims Management Company

Mis-Sold investment - The Pensions Office

Latest Update: 30th April, 2019 (Companies House)

Case Points

Total amount invested


Why did people invest in it?

The Pensions Office Ltd was incorporated in October 1996, and offered a range of financial services to its clients, specialising in pensions transfers.

Why was it mis-selling?

In March 2015, the firm was declared to be in default by the FSCS, and by November 2016, £1.1 million had been paid out related to mis-selling claims.

Potential value of cases



The Pensions Office Ltd, formerly the Pension Transfer Advisory Services Ltd, was a financial advice firm that specialised in pensions products. The firm was founded in October 1996, and operated with FCA authorisation under FRN 196443. The firm was led by Keith Popplewell.

In March 2015, the firm entered liquidation. By September 2016, when it was declared to be in default by the FSCS, the firm had paid out £1.1 million related to 44 successful claims. 42 of these claims were related to SIPPs advice.

In its liquidation report, Abbey Taylor – the appointed liquidator, stated that they had received an offer from Susan Popplewell to purchase the client log of The Pensions Office Ltd. Notably, Susan Popplewell, wife of Keith Popplewell, had also been a director of the firm during 2014. Mrs Popplewell made an offer of £3,500 + VAT in order to purchase the client log, and this offer was accepted.

Mrs Popplewell’s new firm, a claims management company, has since profited from the failure of her old company, at the expense of the FSCS. While this practice is not illegal, a fact that was stressed by Popplewell, it has placed stress on the FSCS, and allowed the couple to profit from their own mistakes at the expense of their clients.

You are likely to have a potential claim on the basis of advice from a regulated firm. The claim above is only an example of a potential claim. Each claim is judged on its individual merits and as such, we cannot guarantee that your individual claim will be successful or that you indeed may have grounds for a claim.

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