A Claims Management Company

Pension, Investment, Credit and Protection FAQs

Mis-selling is when a customer is given advice that is not suitable. One common example is if someone is given advice to buy into a SIPP pension with anything other than low risk in the last five years before they retire, then they have likely been mis-sold. Any Financial Advisor should know that at this stage, except in situations where the investor has significant funds elsewhere, that any client approaching retirement age should likely have the lowest risk product available. This is because at this stage of investment, it is almost impossible to recover sufficient funds to retire if the pension fund is lost.

If you think that you may have been mis-sold an investment or SIPP due to bad advice from an Independent Financial Advisor, then you may be eligible to make a claim for mis-selling. You do not need to use a claims management company to make a complaint to your lender, and if your complaint is not successful you can refer it to the Financial Ombudsman Service, The Pension Ombudsman Service (in the case of Pension related claims) or the Financial Services Compensation Scheme (where applicable) yourself for free.

You can also sign up for a free mis-selling check through our simple online process. By answering our simple questions, we may be able to suggest whether it is likely that you have been a victim of mis-selling.

If you believe you may have been mis-sold an investment by your Financial Advisor - for any reason - then you are eligible under UK consumer law to make a claim.

If the firm you were advised by is no longer trading, you may be eligible to make a claim to the Financial Services Compensation Scheme.

You can make a mis-selling claim against any advised investment through FinancialClaims.com. If you believe your Independent Financial Advisor provided you with inappropriate advice on your investment, you could be due compensation. Start your potential claim today through our online process.

A Self Invested Personal Pension is a type of pension investment approved by the UK government. It allows experienced investors to personally manage the content of their pension investment, allowing them greater control over the ways that their money is invested. As such, it can appear appealing to many investors as they believe that they will make a better return on their investments. While the product itself is not a bad thing, and can be highly beneficial to some consumers, it is often sold to people who it is not appropriate for.

Yes, it is possible to take legal action against investment companies.

If our claim is successful, we ask the business responsible for the poor advice to repay the lost capital, and also a sum to reflect the “loss of investment opportunity”. This is the sum that you would have earned had you stayed in another investment, or in a more suitable investment. In practice, this simply means that we will get you the money you are owed, and the money that you should have made if given appropriate investments. We will ensure that this sum is in line with industry regulator guidelines, so you can rest assured that we will endeavour to recover all the money you may be due.

4. Fees and Interest

  • 4.1. On successful completion of your claim/s, you pay us 24% (inclusive of VAT) at the current rate, Our Fee, of:

  1. The gross amount of any sum offered to you, prior to the deduction of any tax, and including any additional compensation that may be awarded.

  1. the amount by which, any loan to you and/or amount or liability owed by you (including interest), is reduced, written off, cancelled or waived, as a result of, or pursuant or in relation to, or following, a claim or demand (whether by you, or by us), in relation to the alleged mis-selling of investment products (Sum Recovered).

Example 1: No arrears present

Sum Recovered* £1,000 £3,000 £10,000

Our Fee 20%

£200

£600

£2,000

VAT 20%

£40

£120

£400

Total Fee Payable

£240

£720

£2,400

Total Money Direct to You

£760

£2,280

£7,600

Fee Examples – Investment Claims (illustration only):

*There may be an additional income tax liability to you, depending on your individual circumstances.

Example 2: Arrears present. Potential for offset

Fully Offset Partial Offset Partial Offset (all funds to arrears and fees)

Sum Recovered*

£1,000

£3,000

£10,000

Arrears Present

£1,000+

£1,000

£9,000

Our Fee 20%

£200

£600

£2,000

VAT 20%

£40

£120

£400

Total Fee Payable

£240*

£720

£2,400 (£1,400 payable from your own funds) *

Total Money Direct to You

£0

£1,280

£1000

Total Reduction in Arrears Achieved

£1,000

£1,000

£9,000

*Please note: If previous liabilities exist, any sum recovered may be offset against these existing liabilities. In the instance that the arrears present exceed the sum recovered - you will, where necessary, be liable to pay Our Fee from your own funds.

In the case of pension related claims, the firm’s fees may be payable before you have access to your pension, in which case you may be required to pay the firm’s fees from your own funds.

As the sum recovered will likely include “lost interest” on the investment value, there is a possibility you will owe tax on this sum. If you are a non-taxpayer, you will be able to reclaim some or all of this tax by contacting HMRC and completing Form R40. If you are a high rate taxpayer you may still have further tax liabilities to pay, and should seek independent financial advice on how best to handle this.

Once a complaint is placed with a provider, they have 8 weeks to make a final response. However, in exceptional circumstances, cases may take longer to handle. If a case has to go to the Financial Ombudsman Service (FOS, or, the Ombudsman) for arbitration, then it may take longer. However, most cases do not need to progress to the Ombudsman.


If the firm you were advised by is no longer trading, you may be eligible to make a claim to the Financial Services Compensation Scheme.

Even if you do not have copies of the paperwork yourself for any reason, we can usually obtain it directly from the provider. As such, while it is very helpful, it is not always necessary to have a copy of the relevant paperwork.

Currently there is no final time limit on claims being made, though some claims may be time-barred.

This depends on various factors, such as whether you hold a copy of the paperwork, or even who the provider is. The general rule of thumb is that we may be able to search back up to several years, depending on availability of data.

If your claim is settled immediately by the provider who gave the advice, then there is no limit on the size of compensation. However, if it proves necessary to go to the Financial Ombudsman Service (FOS) then there is a limit of £160,000 for complaints about actions by firms from before April 1st 2019, and a £350,000 limit for actions by firms from after this date. If the Advisor or business who provided the advice has since ceased trading, then an application could be made to the Financial Services Compensation Scheme (FSCS). The limit to claims made to the FSCS is £85,000 per individual per claim.

A claim may be rejected by the provider if the advice was given more than 6 years ago, or if the investment was surrendered more than 3 years ago. However, while time barring exists in some situations, our dedication and experience means we may be able to put together reasons highlighting why your case should not be time barred.

After you’ve signed our forms, our team will first obtain the relevant paperwork from the advisor. To do this, we will file a Subject Access Request (SAR) with the provider. They must then disclose all information they hold related to you. Our team will then draw up a detailed complaint report to send to your provider, on your behalf, as to why they believe you were mis-sold the investment.

If the provider rejects this complaint, your case may be referred to the Financial Ombudsman Service, Pensions Ombudsman or Financial Services Compensation Scheme, where deemed necessary and eligible. You will be provided with regular updates on your claim, and will be informed when an offer of compensation is received.

You do not need to use a claims management company to make a complaint to your lender, and if your complaint is not successful you can refer it to the Financial Ombudsman Service, The Pensions Ombudsman Service (in the case of Pension related claims) or the Financial Services Compensation Scheme (where applicable) yourself for free.

If your claim is rejected by the provider, you have the right to bring the complaint to the Financial Ombudsman Service, Pensions Ombudsman Service or Financial Services Compensation Scheme (where applicable) (FOS) for an independent review.

We will not require your bank details. Payment will be direct from the provider to you. We will not require your bank details at any point in the process.

The provider should pay the compensation directly into your chosen bank account, or may pay by cheque. Once the money is received, you will need to pay our invoice within 14 days of the date it is received.

If you are unsure on how to proceed with your potential claim, or lack the expertise to claim for yourself, we may be able to help. We have years of experience and strong dedication with making claims for consumers.

We pride ourselves on providing a professional service. If you are not happy with our service in any way, we would like to hear about it. A full copy of our complaints policy and procedure can found on our complaints page on our website. Please address your complaint in writing to:

Complaints Manager
FinancialClaims.com
30 Clarendon Road
Watford
Hertfordshire
WD17 1JJ
Email: complaints@financialclaims.com

Alternatively, you may complain by calling our Freephone number 0800 772 3264*

*All calls are recorded for training and monitoring purposes.

If for any reason you are not satisfied that your complaint has been resolved fairly, then provided you are an ‘eligible complainant’ you are entitled to refer the matter to the Claims Management Ombudsman at the Financial Ombudsman Service (www.financial-ombudsman.org.uk) at Exchange Tower, Harbour Exchange, London, E14 9SR or telephone 0800 023 4567.

If you have received confirmation from FinancialClaims.com that your complaint has been submitted to your lender, you may not hear from us again until we have received an update from them. Lenders normally respond within eight weeks to a PPI complaint, however, due to the volume of complaints they are likely to receive close to the deadline, we foresee this timescale being exceeded.

If you are yet to receive confirmation from us that your complaint has been submitted to your lender and would like to query the status of your potential claims, then please feel free to call us on 0800 772 3264.


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