A Claims Management Company

Mortgage FAQs

If you’ve ever missed a payment / had arrears on your mortgage, then you could have overpaid as a result of misallocated payments or interest rate errors.

You could also be a victim of mortgage overpayment even if you’ve never missed a payment.

Simply complete our online application and we will obtain your mortgage file and the auditors will assess your mortgage account and to establish if there is a potential basis for a claim. In the case that a potential claim is identified, we will then introduce you to a solicitor who may be able to pursue your case.

Our service is a non-obligatory, free assessment of your account. We are paid a referral fee at the point at which your claim is escalated to the Solicitors.

We liaise with your mortgage provider to ascertain all the relevant information needed to conduct a review. When we receive your mortgage details from your lender, the data is reviewed by our partner to establish if the correct rates have been applied and that none of your payments have been subject to incorrect fees. They also review the account for potential mis-sale.

At this stage, we will let you know if a potential claim has been identified. If you wish to pursue a claim, you will be introduced to our legal partner. To proceed, you will need to enter into an agreement with them directly. The agreement will be provided to you by the solicitors if your case reaches this stage.

Should you decide to proceed, a full report will then be produced which will summarise the amount you have overpaid and the reasons behind the calculation error.

FinancialClaims.com do not charge you for our services. Our service is a non-obligatory, free assessment of your account. We are paid a referral fee at the point at which your claim is escalated to the Solicitors.

If your case is successful after you have agreed for the solicitor to take it on, the solicitor will charge you for their services by deducting a percentage of your compensation. Typically, customers pay 30% (25% + VAT) of the sum recovered but legal expenses may also be deducted, this is subject to the Terms and Conditions of the Solicitor, which will be made available to you before you make a decision whether to proceed.

In the event that previous liabilities exist, any sum recovered may be offset against these existing liabilities. In the instance that arears present exceed the sum recovered – you will where necessary be required to pay the fee, including the insurance premium, from your own funds.

We do not charge a fee for cancellation. You can cancel the assessment at any time by returning the cancellation form provided in your welcome email, upon sign up.

Once your claim has been passed on to the Solicitors and you have accepted their Terms and Conditions, you are subject to their cancellation policy. You may be charged a termination fee in the event that you terminate the agreement other than during the cancellation period, this is subject to the Solicitors Terms and Conditions at the time of the agreement.

Your mortgage provider is obligated to treat you fairly and cannot change their treatment of you as a result of any previous overpayments.

Your claim is not registered with credit referencing agencies and you can apply for a new mortgage, or re-mortgage your current property, in the exact same way as you can do now.

We aim to tell you whether we believe there is a valid claim within 3-6 months of your online submission, if there are no delays.

After you fill out our online form, we’ll request your account details from your mortgage provider. They have 30 days in which to send us their paperwork. Once we receive your paperwork, the analysis can take some time depending on the volume of inquiries we receive. We will endeavour to speed up the process to the best of our ability.

The full claim cycle from start to finish is anticipated to take between 12 and 24 months.

To enable the auditors to fully assess your account, all parties to the mortgage will need to sign a letter of authority. This ensures that key information is not redacted by the lender when they supply us with the information needed to make an assessment.

Please also be aware that all parties to the mortgage will need to be a party to any claim that the solicitors we work with will take on following the free assessment”

You can still submit a mortgage overpayment claim with us if you are in arrears on your current mortgage. Your claim will have no impact on your relationship with your mortgage provider, who are duty-bound to treat you fairly in this scenario.

Please note that in the event that previous liabilities exist, any sum recovered may be offset against these existing liabilities. In the instance that areas present exceed the sum recovered – you will, where necessary be liable to pay the fee, including the insurance premium, from your own funds.

Yes, you can submit multiple claims with us if you believe you have more than one mortgage that could have been subject to overpayments however, we currently cannot consider ‘buy to let’ mortgages.

Your claim will be unaffected by this, please enter the lender who you have been dealing with most recently and we will liaise with them to verify if there has been any potential miscalculation on your mortgage repayments.

Yes, if the mortgage ended within the last 9.5 years, we can still review the account. All we need are a few details relating to your mortgage and we’ll do the rest. There is no need to search through your old paperwork for obscure reference numbers! If your provider no longer holds copies of your file then we will try to establish if you have any of the essential documents that we would need to investigate a claim.

You are not required to use a claims management company to pursue your claim. You have the right to go direct to your lender, or to use the Financial Ombudsman Service (www.financial-ombudsman.org.uk) to seek redress independently and free of charge.

We pride ourselves on the service we provide to our clients but sometimes things can go wrong. When they do we have great processes in place to make sure you can easily raise your concerns and they can be dealt with fairly. To view our full complaints procedure use this link

Please note, we do not pursue the claim on your behalf, we are only responsible for collating your information and passing it on to our Partners. Our service is a non-obligatory, free assessment of your account. If you wish to make a compliant in relation to your case prior to solicitor involvement, then please do let us know.

If your complaint is regarding the pursuance of your claim then please address your complaint in writing to the specific solicitor handling your case.


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